Privacy Policy

Introduction

Contractor Exam Preparation, LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.contractorexampreparation.com and use our services, including our online course registration and payment systems.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

Information You Provide Directly

• Registration & Course Enrollment: When you register for our courses, we collect your name, email address, phone number, mailing address, and payment information.
• Contact Forms: Information you submit through contact forms, including name, email, phone number, and message content.
• Payment Information: Credit card and billing information processed securely through our payment gateway (Elavon Converge). We do not store full credit card numbers on our servers.
• Communication: Any emails, messages, or correspondence you send us.

Information Collected Automatically

• Usage Data: Pages visited, links clicked, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• IP Address: Your internet protocol (IP) address (collected in anonymized/shortened form).
• Cookies & Similar Technologies: We use cookies to enhance your browsing experience and track website analytics.

Website Analytics with Google Analytics

This website utilizes Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics only activates upon your approval via the cookie consent banner.

Data Collected by Google Analytics

• Page views and website interactions
• General location information
• Visit duration and frequency
• Shortened IP addresses (anonymized by default)
• User agent, language preference, and screen resolution

How Google Uses Your Data

Google Analytics evaluates your website usage on behalf of our company, compiles activity reports, and analyzes site performance. This data processing is based on your consent under GDPR Article 6(1)(a) and TDDDG § 25(1)(1).

Google's Data Handling

• Your data is typically sent to Google servers in the U.S., legitimized by the European Commission's adequacy decision (July 10, 2023) recognizing Google's EU-US Privacy Framework certification.
• Data linked to cookies is automatically deleted monthly or after a maximum of 2 years for Google Analytics cookies.
• IP addresses are never combined with other Google data.

Learn More: Google Privacy Policy | Google Analytics Help Center

Opt Out of Google Analytics: You can opt out of Google Analytics data collection by adjusting your cookie settings or installing the Google Analytics Opt-out Browser Add-on.

Spam Protection with Google reCAPTCHA

We implement Google reCAPTCHA on our contact forms to verify that form submissions come from human visitors, not automated bots or malicious programs.

How reCAPTCHA Works

reCAPTCHA automatically analyzes visitor behavior when you interact with our website, including:

• IP address and length of stay
• Mouse movements and interaction patterns
• Website accessed, date, and time of access
• Browser type and operating system

Data Recipients and Retention

Data is processed by Google Ireland Limited (Google Building Gordon House, Barrow St, Dublin 4, Ireland) and our website hosting provider. The legal basis for this processing is our legitimate interest in preventing form misuse and enhancing security (GDPR Article 6(1)(f)).

Learn More: Google reCAPTCHA Privacy Policy

Website Analytics (Creator Statistics)

Our hosting provider collects web analytics data using an anonymization method that protects your privacy:

Data Collection & Anonymization

• Your IP address is combined with your user agent and shortened using a hash function.
• This creates an encrypted visitor identifier using a randomly generated SALT value that changes every 24 hours.
• Your IP address cannot be reconstructed from the stored identifier, ensuring complete anonymity.

Analytics Profile Data

We collect and analyze aggregated data including:

• Page views, visit frequency, and time spent on each page
• HTTP data and user device information
• Browser type, operating system, and communication patterns

Purpose & Legal Basis

This data is used to analyze user behavior in aggregate form to improve our website's presentation and content. The legal basis is our legitimate interest in carrying out web measurements to improve our products and services (GDPR Article 6(1)(f)). All data is collected and processed within the EU.

How We Use Your Information

We use the information we collect for the following purposes:

• Course Administration: Processing registrations, enrollment, payment, and course delivery.
• Communication: Sending course updates, confirmations, reminders, and customer support responses.
• Website Improvement: Analyzing usage patterns to enhance site functionality and user experience.
• Legal Compliance: Meeting contractual obligations and legal requirements.
• Marketing: With your consent, sending promotional materials and course announcements (you can opt out anytime).
• Security: Preventing fraud, misuse, and unauthorized access.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Secure socket layer (SSL) encryption for all data transmission
• PCI DSS compliant payment processing
• Restricted access to personal data by authorized personnel only
• Regular security updates and vulnerability assessments

Note: While we strive to protect your information, no online transmission is completely secure. We cannot guarantee absolute security of any information transmitted online.

Third-Party Links & Services

Our website may contain links to third-party websites, including:

• PSI Exams (exam scheduling platform)
• Virginia DPOR (state licensing information)
• Maryland MHIC (state licensing information)
• Google Maps (location displays)

We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Cookies & Consent

Our website uses cookies to enhance your experience. When you first visit our site, you'll see a cookie consent banner. You can:

• Accept All: Allow all non-essential cookies for analytics and marketing.
• Decline Non-Essential: Accept only essential cookies required for website function.
• Adjust Settings: Customize which cookies you allow at any time.

Essential cookies are required for website functionality and cannot be disabled. You can modify your preferences in your browser settings or through our cookie preference center.

Your Privacy Rights

If you are located in the EU, EEA, or United Kingdom, you have the following rights under GDPR:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: You can limit how your data is processed.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to certain types of processing.

For U.S. Residents: Depending on your state, you may have rights under state privacy laws (CCPA, Virginia CDPA, etc.). Contact us to exercise these rights.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations:

• Course Registration: Retained for 7 years for tax and legal compliance.
• Analytics Data: Automatically deleted after retention periods specified by analytics providers (typically 2 years).
• Communication Logs: Retained for customer service purposes (typically 3 years).

You can request deletion of your data at any time by contacting us.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Contractor Exam Preparation, LLC
1765 Greensboro Station Place, Tower 1, 9th Floor
McLean/Tysons Corner, VA 22102
Phone: (703) 475-0314
Email: sales@contractorexampreparation.com
Hours: Monday–Friday, 10:00 AM–4:30 PM EST

If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority.