Terms and Conditions

Our Services

Contractor Exam Preparation, LLC ("CEP," "Company," "we," or "us") provides live, instructor-led contractor license exam preparation courses for Virginia and Maryland contractor licenses, including:

• Virginia Class A/B/C General Contractor licenses
• Virginia Home Improvement Contractor (HIC) licenses
• Virginia Commercial Improvement Contracting (CIC) licenses
• Virginia Residential Building Contractor (RBC) licenses
• Virginia Highway Heavy (H/H) Contractor licenses
• Virginia Mandatory 8-Hour Pre-License Course
• Maryland Home Improvement Commission (MHIC) licenses

Our courses are offered as live, in-person, instructor-led training sessions at our facilities in Tysons Corner (McLean), Virginia and Glen Allen (Richmond), Virginia. We currently do not offer examination preparation as an online course.

Eligibility & Registration

Registration Requirements

To register for our courses, you must:

• Be at least 18 years of age
• Provide accurate and complete personal information
• Meet the specific eligibility requirements for your desired license type (experience hours, state requirements, etc.)
• Agree to comply with all terms and conditions of enrollment

Your Responsibility

You are responsible for verifying that you meet your state's licensing requirements before registering. CEP provides course preparation only and does not guarantee eligibility to take your state's exam. You are required to verify your eligibility with your state's licensing authority (Virginia DPOR or Maryland MHIC) before enrolling.

Registration Process

• Register online through our website or by contacting our office at (703) 475-0314
• Select your course date and location
• Provide required personal and payment information
• Receive confirmation email with course details

Payment & Fees

Course Costs & Payment Terms

• Course fees vary by license type and are displayed during registration
• Payment is required at the time of registration unless other arrangements are made
• We accept all major credit cards and debit cards processed through Elavon Converge
• All prices are in U.S. dollars (USD)

Billing

Your credit card will be charged at the time you submit your registration. You will receive an order confirmation and invoice via email. If you do not receive a confirmation email within 24 hours, please contact us immediately at sales@contractorexampreparation.com or (703) 475-0314.

No Additional Charges

Our course fees are all-inclusive. No additional charges will be applied for course materials, reference books, or other resources provided during the course.

Payment Disputes

If you believe you have been charged in error, please contact us within 30 days of the charge. We will investigate and resolve billing disputes in good faith.

Refund & Exchange Policy

No Refunds or Exchanges

Contractor Exam Preparation does not offer refunds or exchanges on any course except in extreme cases where the course must be cancelled or there is some other significant failure on the part of Contractor Exam Preparation, LLC. The determination of what constitutes a "significant failure" is at the sole discretion of Contractor Exam Preparation, LLC.

Rescheduling Due to Extreme Circumstances

If you are unable to attend a course for which you've paid due to extreme circumstances, you must contact our offices at least one day before your scheduled class begins.

If seating allows, we will endeavor to accommodate you by rescheduling you to another class. This accommodation is at the sole discretion of Contractor Exam Preparation, LLC. No refund will be issued; your course fee will be credited toward an alternative class date.

Company Refund Remedy

The only remedy we offer for course cancellations or unavoidable circumstances is the opportunity to take another class at no additional charge. We do not issue monetary refunds.

No Refund for Refusal of Entrance

Contractor Exam Preparation reserves the right to refuse entrance to any student for any reason. If a student is refused entrance, the total remedy will be a refund of the course fee. No other compensation will be provided.

Inclement Weather & Class Cancellation

School System Guidelines

Since our classes are held in Fairfax County, Virginia and Glen Allen, Virginia, we endeavor to hold our classes according to what the respective school system dictates regarding inclement weather. However, for the convenience of our students and other factors, we can hold classes even if the jurisdiction's school system is closed. Each decision is made on a case-by-case basis.

Confirming Class Status

If inclement weather is forecast, please contact our offices to confirm whether your class will be held:

• Phone: (703) 475-0314
• Email: sales@contractorexampreparation.com
• Hours: Monday–Friday, 10:00 AM–4:30 PM EST

CEP Not Responsible for Exam/Licensing Issues

If a class is cancelled or postponed, Contractor Exam Preparation cannot be held responsible for any difficulties or problems that may arise regarding scheduling/taking the exam and/or obtaining a license through the state. The only remedy that Contractor Exam Preparation offers is that the student may take another class at no additional charge.

Our "You-Will-Pass-The-First-Time" Guarantee

Guarantee Terms

Contractor Exam Preparation offers a "You-Will-Pass-The-First-Time" Guarantee on contractor license exam preparation courses. This means:

What the Guarantee Covers

• If you attend the entire course, actively participate, and follow our instruction, you will pass your state licensing exam on your first attempt
• Near 100% first-time pass rate based on 6,500+ licensed contractors trained since 2014
• If you do not pass your exam on your first attempt and meet all conditions below, you may repeat the course at no additional charge (at CEP's sole discretion)

Guarantee Conditions

This guarantee applies only if you:

• Attend 100% of the course (no absences)
• Actively participate in all class activities and discussions
• Follow all instructions provided by our instructors
• Are eligible to take your state's licensing exam (you have met state requirements)
• Take your state exam within the required timeframe after course completion
• Provide proof of your first attempt failure (official exam score report)
• Submit your repeat request within 90 days of your first exam attempt

Repeat Course

If you meet all guarantee conditions, you may enroll in a repeat course at no additional charge, at the sole discretion of Contractor Exam Preparation, LLC. Seating availability and course scheduling are subject to CEP's availability and operational requirements. The repeat course must be scheduled within 90 days of your first exam attempt.

Guarantee Limitations

The guarantee does NOT apply if:

• You miss any portion of the course
• You do not meet your state's eligibility requirements at the time of the exam
• You fail your exam due to not taking the state exam, or taking it outside of the required timeframe
• You do not take the exam or provide proof of your exam attempt
• You have already used the guarantee once for this license type
• CEP, at its sole discretion, determines you did not meet the conditions of the guarantee

Student Conduct & Classroom Policies

Expected Conduct

All students are expected to:

• Arrive on time and attend the entire course without interruption
• Treat instructors, staff, and fellow students with respect and professionalism
• Participate actively in class discussions and activities
• Refrain from disruptive behavior, profanity, harassment, or discrimination
• Use mobile devices only during designated breaks
• Follow all safety and facility rules

Grounds for Dismissal

CEP reserves the right to dismiss any student from class without refund if they:

• Engage in disruptive behavior or harassment
• Violate safety or facility policies
• Appear to be under the influence of alcohol or drugs
• Fail to follow instructor directions or course requirements
• Are belligerent, abusive, or threatening toward instructors or staff

Attendance & Participation

Full attendance is required to receive course credit and to be eligible for the pass guarantee. If you must arrive late or leave early, you must notify the instructor immediately. Missing any portion of the course may disqualify you from the guarantee.

Intellectual Property

All course materials, lesson plans, handbooks, reference guides, and instructional content provided by CEP are the property of Contractor Exam Preparation, LLC. These materials are protected by copyright law and provided solely for your personal use in preparing for your licensing exam.

Prohibited Uses

You may not:

• Copy, reproduce, or distribute course materials to others
• Share access to course content with unauthorized parties
• Record, photograph, or video the course without written permission
• Publish or sell course materials or content
• Use course materials for commercial purposes

Violations of these intellectual property rights may result in legal action and liability for damages.

Limitation of Liability & Disclaimers

State Exam Performance

While CEP provides comprehensive preparation, we do not control the state licensing exam or guarantee that any student will pass. Exam content, difficulty, and passing scores are determined by each state's licensing authority, not by CEP. Our guarantee is conditional and applies only as stated above.

Licensing Eligibility

CEP does not determine whether you are eligible to take your state's licensing exam. You are solely responsible for verifying your eligibility with your state licensing authority (Virginia DPOR or Maryland MHIC). Attending our course does not guarantee that you are eligible to apply for or take your state exam.

No Legal or Accounting Advice

Course content is educational only. CEP does not provide legal, tax, accounting, or business advice. If you require such advice, consult with a qualified professional.

Limitation of Damages

In no event shall CEP be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or lost business opportunities, arising from your use of our services or inability to pass your licensing exam.

Assumption of Risk

You attend CEP courses at your own risk. You assume full responsibility for your participation, attendance, and exam performance. CEP is not responsible for injuries, accidents, or losses that may occur.

Indemnification

You agree to indemnify and hold harmless Contractor Exam Preparation, LLC, its officers, employees, and agents from any and all claims, damages, losses, costs, or expenses (including legal fees) arising from:

• Your violation of these terms and conditions
• Your use of our services or course materials
• Your violation of any applicable law or regulation
• Any intellectual property infringement related to your use of course materials

Dispute Resolution & Governing Law

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Venue & Jurisdiction

You agree that any legal action or proceeding related to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to the jurisdiction and venue of such courts.

Informal Resolution

Before pursuing legal action, we encourage you to contact us to resolve disputes informally. Please email sales@contractorexampreparation.com or call (703) 475-0314 to discuss any concerns.

Changes to These Terms

CEP reserves the right to modify these Terms and Conditions at any time. Changes become effective when posted on our website. Your continued use of our services after changes are posted constitutes your acceptance of the new terms. We encourage you to review these terms periodically for updates.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

Contractor Exam Preparation, LLC
1765 Greensboro Station Place, Tower 1, 9th Floor
McLean/Tysons Corner, VA 22102
Phone: (703) 475-0314
Email: sales@contractorexampreparation.com
Hours: Monday–Friday, 10:00 AM–4:30 PM EST